Voice Over Internet Protocol (VOIP) calls involve using your internet connection to make and receive phone calls. They offer the speed and flexibility available via your broadband connection with the quality of your traditional phone system.
During lockdown, use of VOIP increased thanks to its flexibility. Vodaphone saw a 28% increase in people using VOIP calls during the first week of lockdown (source – Equations).
Why is VOIP proving to be so popular?
1. Flexible Location
VOIP telephony makes remote working easier by enabling voice and video calls and conferencing anywhere in the world, from any device – with just an internet connection and an app. Your handsets are not tied to a particular location. You can literally unplug your office handset and start using it at home, with the same phone and extension numbers. This allows internal and customer communication to be relatively easy during the pandemic.
2. No More ‘Out-of-Office’ Diverts
By keeping your business number for homeworking via VOIP there is no need to let customers, suppliers and internal teams know of alternative contact details. Office lines do not have to be manually diverted to homeworkers, removing the risk of lost calls.
3. Option of Video Calls
Online meetings for up to 20 people can take place via VOIP, so no need for additional software.
4. Cost Savings
Significant savings in business phone line and contract costs can be achieved. With VOIP systems, there’s no line rental, contractual commitment or major capital investment.
“VOIP technology is proving particularly popular during lockdown,” says Eric Hughes of EMH Technology. “However this is a system that also offers longer-term benefits including lower costs, efficient call handling and ease of adding new lines and numbers.”
Would you like to explore how VOIP telephony can help your business? Contact the friendly experts at EMH Technology for a jargon-free discussion without obligation.