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+44 (0)1462 416999



Please check the status below prior to starting a Support Chat

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Red: Confirmed Outage

Amber: Reported Issues

Green: Normal Service

The current status section is designed to reflect our clients’ experience and may not reflect the official position of the service vendors at all times. We compile updates from our systems monitoring, client reports, vendor reports and public sources.

Where we can refer you to vendor status pages with meaningful information we will do.

Please check the current service status before you contact us as if it is a common issue it is likely we’ll have a high number of calls and we won’t have much more information than appears on this page.


Please check the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes


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You can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

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