We have been working as Animal Free Research UK’s outsourced IT department for over seven years and during this time we have migrated their data and email onto a secure and reliable server infrastructure. We supply all hardware, connectivity, backup, and cloud services to The Trust. We monitor their systems 24x7x365 and back this up with individual remote or on-site support where required. We have also advised on business continuity and IT strategy matters to help protect the Trust’s activities and ensure they get the best value for their budget.
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Animal Free Research UK
“EMH is the new gold standard in IT support and there are numerous reasons for this, allow me to explain:
- EMH listens to their customers to fully understand their requirements and then takes those requirements and builds on them to create the ideal cost-effective solution. They genuinely care.
- EMH adopts a comprehensive and meticulous approach to ensure that they implement their innovative IT solutions correctly and efficiently.
- Due to points one and two, the aftercare service offered – although exemplary is rarely required.
- When IT support is required, the level of customer consideration offered by EMH really is second to none.
- EMH quickly respond to enquiries, communicate brilliantly and their technical ability is astonishing. I do not recall a single request that EMH has not been able to help us with.
- The chat service that EMH provides to help with enquiries and to enable remote desktop support is invaluable.”
“One of my overriding memories of working in academia, various SMEs and multi-national corporations was the fear and dread associated with having to call IT support. I am delighted to say that the service EMH provides means that fear has become a distant memory.”
Dr Brett Cochrane, Group Head of Science, Animal Free Research UK